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I used this service extensively in the past for linking disparate and geographically distant computers into a LAN. Service was usually good, with some outages. Over time I've found better and cheaper ways (Tailscale) to accomplish my requirements and have stopped using Hamachi. The reason for my low rating is the cancellation process. I think that if I sign up for a service online, I should be able to cancel the service online too. Not so with Hamachi. You must call and talk to an out-sources customer service person-- and wait on hold for nearly 10 minutes in my case... and explain why you want to cancel... and be offered renewal options.... and verify your email. I was fuming by the time my outsourced call experience was over. Any company that relies on keeping subscriptions in place by making them hard to cancel deserves to fail. Goto/Logmein will have a hard time ever getting me back as a customer.
Rodriguez Law Group, Inc., a firm in San Gabriel does business with LogMeIn Hamachi because their service is easy to use, excellent customer service & they are always willing and eager to help you with any issues you may experience. We use this service everyday & it makes our business run smoother.
Its always been really easy to use. The customer service is friendly. As a local San Gabriel Law firm we appreciate this company and the value it provides our business. We intend on continuing to use them for many more years. Highly recommended.
