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They purposely do not show your renewal date under your account, but I paid for 12 months + 3 months free, so total 15 months - their website shows billing renewal cycle is 15 months. I have screenshots of invoice paid date and should have expired in June but they closed my subscription in March 2023. I have emailed them several times about my issue and they claim I got 3 months free in the 12 months I paid. If this is so why do you show on your on website billing cycle is 15 months then???? I tell you why cause at 12 months they will bill you again for full year and you can't find your renewal date on their website under your account for that very reason. Ticket#NH00142677
I had an account with them and was locked out. I canceled my original and started new, They proceeded to double bill me a refused to give credit. Ignored all the emails. I was forced to charge back to get my original funds back. Then they blocked my IP because of the chargeback but it was too late to charge back the second charge. Had a few back-and-forths I'm not sure they understood English or just couldn't care less. Simple...you have your money. Now a year later they are flooding my email with spam and refuse to stop unless I give them my account number or old credit card, Amazing arrogance, Not worth the hassle to go elsewhere.
This company lies and steals. They promise free trials and bill you anyway. If you cancel, they keep a subscription active and rebill you anyway. Their billing dept will always take a week to look at anything, guaranteeing a huge wait time on problems that they cause. I've had them do this TWICE, to the point I had to threaten legal action to get them to stop it. Avoid this company at all costs.
