These people act like the run their VPN service out of some shady Eastern European country and ignore any real request for customer service. If you value your privacy and security, avoid these chumps. Use Mullvad instead. Far better.
Can't fault the price, wish it was faster for torrenting. I haven't seen more than 11mbps, fast enough for Netflix or TV box and browsing. No downtime in 6 months which is good, as they never answer WhatsApp.